Policy Paper    20th Jan, 2018

The Governance of Urban Service Delivery in Kampala City

The paper focuses on the governance of urban service delivery in KCCA as a central government agency, exploring the new agency jurisdictions and authority relationships between the bureaucrats and political leaders, and how these are reflected in the public decisions regarding service delivery in the city.

by Emmanuel Kitamirike

This policy briefing paper analyses the institutional arrangements of the new Kampala Capital City Authority (KCCA). The paper focuses on the governance of urban service delivery in KCCA as a central government agency, exploring the new agency jurisdictions and authority relationships between the bureaucrats and political leaders, and how these are reflected in the public decisions regarding service delivery in the city. The major service delivery successes are highlighted, and notwithstanding the successes, the paper underlines the numerous challenges facing KCCA with majority of them stemming from the reform processes and in particular the inheritance of a city with a history of poor service delivery and historic tensions between multiple interests deeply involved in its governance. The final section of the paper highlights the major contradictions of the KCCA Act (2010) establishing KCCA with a serious indictment on the dualistic reporting structure that has impeded horizontal, downward and upward accountability of the agency. To inform public discourses and solutions to the challenges herein, the paper concludes with a set of policy issues and questions.

Read full paper here

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